Kevin Hyndman

About Kevin Hyndman

Hello everyone! I am Kevin, a resourceful professional with extensive experience in generating bottom-line impact through targeted process improvement and operations management initiatives aligned with emergent business strategies. I have demonstrated success in formulating robust tools and strategies to identify gaps and deliver solutions aimed at increasing efficiency, as well conducting training for staff coaching development. I also have proven expertise in directing all aspects of operations management, including determining schedules, monitoring progress, and streamlining activities. What makes me stand out are my solid skills in spearheading multiple from inception to successful completion by leading cross-functional teams while functioning in a fast-paced and dynamic environment. As my professional career continues to evolve, I remain steadfast in my belief that teamwork is key to success therfore, I am committed to building/retaining positive working relationships with key clients, stakeholders, and C-suite executives to achieve long-term business goals. I possess excellent communication, organizational, management, networking, multi-tasking, problem-solving, crisis management, and analytical skills.

Experience

1. Senior Director of Operations

   DCM Services

   Dec 2018 — Present

   In my current role as Sr. Director of Operations with DCM Services, I am responsible for steering end-to-end operations of numerous portfolios and multiple Operations Managers aimed at driving business growth. One of my key roles is to design/lead Directors and Sr. Operations Managers to unskilled performances/efficiencies. I am assigned to ensure the execution of strategy by direct reports while leveraging data analytics to formulate collection business strategies. In addition to that, I monitor process gaps, identify improvement opportunities, and optimize work operations by resolving/mitigating problems. Below are my Key Achievements in this role:Bestowed with over 5-10% market share increases across numerous portfolios. Cultivated mutually beneficial business relationships with top five key strategic clients. Directed top 5 financial clients of organization to enhance revenue streams. Received \"All Star Team\" Award for delivering exceptional performance in cross-departmental projects.

Education

• University of Minnesota-Duluth

  Bachelor of Arts (B.A.)

Skills

• Executive Management
• Operations Management
• Financial Services
• Crm
• Call Centers
• Sales Management
• Outlook
• Project Management
• Customer Retention
• Customer Service
• Training
• Customer Satisfaction
• Accounts Receivable
• New Business Development
• Business Analysis
• Access
• Insurance
• Microsoft Office
• Sales
• Call Center
• Credit Cards
• Time Management
• Budgets
• Finance
• Team Leadership
• Strategic Planning
• Employee Relations
• Coaching
• Analysis
• Mortgage Lending
• Credit Analysis
• Powerpoint
• Skip Tracing
• Microsoft Excel
• Negotiation
• Recruiting
• Management
• Team Building
• Analytics
• Business Process Improvement