Khushwinder Singh

Head Customer Experience - Airtel Rajasthan

Role: Head - Customer Experience Rajasthan at airtel
Location: Jaipur, RJ, IN
LinkedIn followers: 500 followers

About Khushwinder Singh

In Customer Experience with 15yrs of diverse experience in B2C & B2B Telecom domains with proven track record of spearheading largescale operations; excelled in demanding environment, while maintaining focus and balance through pragmatism

Experience

Head - Customer Experience Rajasthan
airtel
Jan 2022 — Present · Jaipur, IN
Drive Customer experience for Enterprise & Retail customers across products – Mobile, Fixedline, and Data through diverse teams and multiple partners.• Lead and drive to ensure improvement on all key deliverables – Acquisition experience, Project management, Service assurance, Retention and Churn, Collection and Bad Debt, and Cost to Serve etc.• Developing customer experience processes through performance dashboards and metrics that connect lagging indicators of market performance and leading indicators of team performance related to key drivers of customer lifetime value

Education

Guru Jambheshwar University
Post Graduate, Master of Business Administration
2006 — 2008
Indian School of Business
Advanced Leadership Program, Organizational Leadership, Strategic Decision Making, Corporate Vision
Panjab University
Bachelor of Commerce - BCom, Economics, Accounting,Banking ,Business Management, Company Law , Income Taxation and Law
2002 — 2005

Skills

Six Sigma
Core Network
Managed Services
Management
Vas
Crm
Business Planning
Analytical Skills
Analysis
Vendor Management
Business Development
Training
Customer Satisfaction
Cross-Functional Team Leadership

Contact information

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Work email
•••••@airtel.com
Personal email
•••••@•••••.com
Direct dial
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Current company

airtel

Telecommunications · 101K employees · Gurgaon, Haryana, India

Airtel was founded to provide global connectivity and unlock endless opportunities. Our organization embodies a unique blend of energy, innovation, creativity, dedication, scale, and ownership, all aimed at being limitless. At Airtel, we strive to go beyond our duties to create impactful solutions for our consumers. Our team is highly skilled and constantly growing, actively developing infrastructure to introduce cutting-edge technologies like 5G, IoT, IQ, and Airtel Black. We have successfully launched 5G services in over 5,000 cities and towns nationwide, with 10 million unique customers on the 5G network nationally. Airtel Black is another convenient consumer service that provides combined billing for family and friends under a single bill. We also offer enterprise solutions, including national and international long-distance services for carriers. With a subscriber base exceeding 574 million as of 2023, we are committed to delivering effective products that contribute to the realization of a 'Digital India', enabling millions of individuals to connect and thrive for a brighter future. Our presence spans 7,915 census and 802,577 non-census towns and villages, covering almost 96% of the country's population with 388,726 Rkms of optical fiber and an extensive distribution network of 1.2 million outlets. We've also implemented conservation initiatives that have saved 14,676 MWh of electricity, 4412 tonnes of paper through our e-bill initiatives, and recycled 3330 tonnes of e-waste. At Airtel, we believe in taking early ownership, delivering quality, and experimenting with various career paths to boost our trajectories and gain valuable insights into the business, making us the best in the industry. We are committed to creating the ultimate experience for our consumers while maintaining an ecological balance in the world.

airtel.com

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About Khushwinder Singh

Experience

Head - Customer Experience Rajasthan

Education

Guru Jambheshwar University

Indian School of Business

Panjab University

Skills

Find verified contacts for anyone on LinkedIn