Khushi Srivastava
Customer Support Executive | MBA in AI & ML (Pursuing) | B.Com (Hons) in HR | HR Intern (Jun–Sep 2024) | DCA Certified | Skilled in Chat Support, CRM & Customer Experience 🤝💻
- Role
- Customer Support Executive at Adda247
- Location
- Lucknow, UP, IN
- LinkedIn followers
- 500 followers
Experience
Customer Support Executive
Sep 2025 — Present · Lucknow, IN
Assisting customers via live chat by addressing queries, troubleshooting issues, and providing accurate information. Ensuring timely responses with a professional and empathetic approach to maintain high customer satisfaction. Handling multiple chats simultaneously while meeting KPIs such as first response time, resolution rate, and CSAT scores. Documenting interactions, escalating technical issues when needed, and collaborating with internal teams for quick resolutions. Skilled in active listening, problem-solving, and delivering a smooth digital customer experience.
Education
Integral University, Lucknow, Uttar Pradesh
Bachelor of Commerce - BCom, Business Administration and Management, General
DY Patil Institute of Distance Learning
Master of Business Administration - MBA, Artificial Intelligence + machine learning
Bright way inter college
12th, Business/Commerce, General
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