Khushi Salwar

Experience

1. Operations Specialist (Sme)

   TaskUs

   Jun 2022 — Present · IN

   As a Subject Matter Expert at TaskUs, I serve as a critical bridge between frontline operations and client expectations, ensuring the delivery of high-quality, data-driven solutions. My role is rooted in driving team performance, offering expert guidance, and maintaining process excellence through continuous support, training, and feedback mechanisms.With a strong background in customer experience and operations, I specialize in analyzing workflow metrics, identifying performance gaps, and implementing best practices that align with both internal goals and client standards. I regularly facilitate knowledge-sharing sessions, contribute to quality audits, and support escalated cases to ensure resolution accuracy and customer satisfaction.Collaboration is at the heart of my approach — I work closely with cross-functional teams to align on priorities, ensure compliance, and continuously uplift service delivery benchmarks.Core Responsibilities:Delivering process-level expertise and supporting team members through live coaching, side-by-side monitoring, and timely feedback.Acting as the first point of contact for issue resolution and policy clarifications within the team.Monitoring KPIs such as quality, productivity, and TAT to ensure consistent performance and goal achievement.Coordinating with Quality and Training departments to ensure process updates are cascaded and well-understood.Preparing reports and insights on daily operations, helping stakeholders make informed decisions.Driving knowledge initiatives, SOP improvements, and performance interventions for ongoing team development.

Education

• Devi Ahilya Vishwavidyalaya (DAVV), Indore

  BSC