Khushi Panwar Singh

About Khushi Panwar Singh

With over 13 years in product design, I specialize in driving UX transformation and…

Experience

1. Deputy General Manager - Product (Ux Ui) Design

   airtel

   Sep 2021 — Present · Gurugram, IN

   Driving UX transformation for Enterprise ExperiencesAt Airtel, I’ve been leading UX transformation across a suite of enterprise tools—reimagining how internal teams work and how customers interact with our services. I led the end-to-end UX strategy for our Service Assurance platform, building it from the ground up to streamline user experience for both customers and frontline teams. From web to mobile, I focused on designing smarter, more intuitive experiences that actually make a difference.Alongside this, I managed and mentored a team of talented UX/UI designers, nurturing a culture grounded in curiosity, ownership, and craft. Together, we drove rapid execution, launched key product lines in record time, and consistently pushed for design excellence.A few things I’m proud of:• Designed an AI-powered chatbot experience to drive smarter, self-serve support• Achieved 95% design system reusability—boosting consistency and scalability across tools• Led UX research and usability testing that directly influenced product roadmap• Partnered closely with product, tech, and business teams to align workflows and deliver user-first solutionsI bring a mix of design leadership, systems thinking, and a growing passion for AI-driven UX to everything I build—because great design should work at scale, and feel effortless at the same time.For me, great design is about more than clean interfaces—it’s about solving the right problems, at scale, with empathy and vision.