Khushi Gautam

About Khushi Gautam

Detail-oriented and results-driven IT Infrastructure Analyst with 2+ years of experience in mainframe batch monitoring and operations within enterprise-scale environments. Skilled in managing and optimizing complex batch workflows using tools like CA7, ZEKE, Zena, Lincoln, and Nassau. Known for reducing job failures, minimizing downtime, and ensuring timely execution of business-critical jobs. Strong background in incident resolution, SLA adherence, and 24x7 production support. Strong ability to handle and maintain multiple production LPAR’s. Effective team collaborator with a focus on stability, performance, and continuous improvement in mainframe operations.• Monitored job streams for timely execution, identifying and escalating abends and failures to respective support teams.• Performed job restarts, reruns, adhoc run and job dependency tracking based on defined procedures.• Coordinated with application and infrastructure teams to resolve job failures and ensure SLA adherence.• Maintained batch job documentation and contributed to daily shift handover reports.• Supported 24x7 production environment, ensuring stability of business-critical jobs across multiple clients.

Experience

1. Associate Software Engineer at Dxc Technology

   DXC Technology

   Aug 2022 — Present · Bengaluru, IN

   Bengaluru, Karnataka, India

Education

• Mody University of Science and Technology Laxmangharh

  B.tech

  2018 — 2022