Khushi Gaur

About Khushi Gaur

Implementation-focused professional with 2+ years of hands-on experience supporting enterprise SaaS implementations, client onboarding, and cross-functional delivery across technology-driven environments.I have hands-on experience working closely with clients, technical teams, sales, and customer success teams to ensure smooth software implementations, clear requirement alignment, and successful go-lives. My work involves requirements clarification, implementation tracking, data readiness coordination, documentation, and post-implementation support, ensuring projects are delivered on time and with minimal friction.I have supported implementations for enterprise and mid-sized clients, contributing to onboarding processes, milestone tracking, UAT coordination, and stakeholder communication. I am comfortable managing multiple workstreams, maintaining structured documentation, and acting as a coordination bridge between business and technical teams.With exposure to enterprise software platforms, SaaS delivery models, and implementation workflows, I bring a strong understanding of how technology solutions are successfully rolled out in real-world client environments.Core strengths:• Enterprise SaaS Implementations• Client Onboarding & Go-Live Support• Cross-Functional & Stakeholder Coordination• Requirements Clarification & Documentation• Implementation Tracking & Delivery SupportOpen to opportunities in Implementation Consultant / Solutions Consultant / Professional Services roles where I can contribute to successful software delivery and customer adoption.

Experience

1. Client Onboarding Specialist

   DCM Infotech Limited

   Feb 2024 — Present · Gurugram, IN

   Supported end-to-end implementation and onboarding of enterprise SaaS solutions for multiple clients- Acted as a key coordination point between clients, technical teams, sales, and customer success to ensure aligned execution- Gathered and clarified business and functional requirements, translating them into actionable inputs for implementation teams- Coordinated data readiness activities, including data validation, updates, and reporting prior to go-live- Tracked implementation timelines, milestones, dependencies, risks, and issues, ensuring projects stayed on schedule- Prepared meeting minutes, implementation trackers, status reports, and client-facing documentation- Supported UAT coordination, go-live planning, and post-implementation handover activities- Maintained CRM data and dashboards using Zoho CRM to support reporting accuracy and process improvements.

Education

• Dr. A.P.J. Abdul Kalam Technical University

  Bachelor's of Technology, Computer Science and Engineering