Khushi Chand Gupta
Customer Delight Associate @KuKu Fm
- Role
- Customer Delight Associate at Kuku
- Location
- Kolkata, WB, IN
- LinkedIn followers
- 500 followers
About Khushi Chand Gupta
Skilled communicator with clear and persuasive speaking abilities.• Experienced professional with 1+ year as a Process Associate at Teleperformance (North America Amazon Process) and over 2 years in customer delight support operations, excelling in CSAT improvement, email resolution, and team management.• Proficient in modern support tools: Freshdesk, Freshchat, Nugget, Yoda, Exotel and JIRA.• Passionate about solving customer problems, building motivated teams, driving operational efficiency, and enhancing customer experiences.• More than 4.7 years of international freelancing experience on Fiverr International Limited, successfully delivering projects across 27+ countries, maintaining 100% completion rate with a 4.9-star rating.• Trained & certified by Google, Udemy, and Coursera in professional courses including digital marketing and content writing.• Fluent in English, Hindi, and Bengali, enabling strong communication in global environments.• Experienced in voice support (2+ years) with strong analytical and problem-solving skills.• Known for attention to detail, delivering high-quality work, and consistently achieving excellent customer satisfaction.• Blogger, Freelancer & Social Media Manager based in Kolkata, with interests in social media, web development, graphic design, technology, and entrepreneurship.• Comprehensive knowledge of digital marketing and content writing.• Featured on ZoomInfo: Contact: k••••••••@gmail.com / 74••••••80.
Experience
Customer Delight Associate
Dec 2024 — Present
Education
West Bengal State University (WBSU)
Higher Secondary Education (HSC)
Bhairab Ganguly College
Bachelor's degree
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