Khushboo Tiwari
Online Reputation Management Professional | 2.5+ Years of Experience in ORM Strategies | Crisis Communication Expert
- Role
- Senior Associate - Orm at Internshala
- Location
- Faridabad, HR, IN
- LinkedIn followers
- 500 followers
About Khushboo Tiwari
Khushboo is passionate about helping brands build and protect their online reputation. With 2.5+ years of experience in Online Reputation Management, she has successfully improved brand credibility scores, managed crisis communications, and enhanced customer satisfaction across platforms like Playstore, Google My Business, TrustPilot, and more.At Internshala, she led outreach campaigns that boosted Cred Scores by 32% and improved platform ratings significantly. She has also collaborated with cross-functional teams to streamline ORM strategies, reducing operational time by 50%.Her expertise lies in monitoring brand mentions, mitigating reputational risks, and leveraging customer feedback to drive brand trust. She believes that a strong online reputation is the foundation of any successful business, and I’m here to help brands navigate the digital landscape with confidence.Let’s connect and discuss how we can build a reputation that stands the test of time!
Experience
Senior Associate - Orm
Jul 2024 — Present · Gurugram, IN
Monitored and responded to feedback across 7+ platforms (Playstore, Google My Business, TrustPilot, etc.), maintaining a 24-hour SLA for escalated queries, which improved user satisfaction and brand credibility.2. Led outreach campaigns to generate reviews, resulting in a 32% improvement in Cred Scores and enhanced platform ratings:Playstore - 4.169 to 4.304Mouthshut: From 3.53 to 4.48TrustPilot: From 2 to 4.03. Led outreach campaigns to generate reviews for Playstore, GMB, Mouthshut, TrustPilot, Appstore, Quora, and Reddit. These efforts resulted in an 32% improvement in the brand’s Cred Score.4. Improved the Cred Score for branded keywords from 9.03% to 32.69%5.Collected and showcased alumni success stories, which were featured as video testimonials on YouTube and LinkedIn, boosting the credibility of Internshala’s Placement Guarantee Courses.6. Analyzed user behavior, revealing that 52% of users reviewed alumni feedback before purchasing Internshala’s products, highlighting the importance of reviews in decision-making.
Education
DAV Public School, Faridabad
Senior school certificate , Humanities/Humanistic Studies
2018 — 2019
DAV Public School, Faridabad
Secondary School certificate
2016 — 2017
CHANDIGARH UNIVERSITY
Master of Arts - MA, Mass Communication/Media Studies
NextLeap
Product Management Fellowship, Product Management
Delhi University
Bachelor of Arts - BA honours, Political Science and Government
2019 — 2022
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