Khushboo Srivastava

Experience

1. Associate Account Executive

   Dev It Serv

   Mar 2024 — Present · Gurugram, IN

   Drive strategic B2B account acquisition by identifying and targeting India Inc. companies; engage with CTOs and key decision-makers to initiate enterprise-level IT partnerships.• Conduct structured lead generation through cold calling, outreach, and networking to build a qualified and scalable sales pipeline.• Manage sales operations by creating and tracking opportunities in CRM, ensuring accurate documentation and timely follow-ups.• Own the full sales cycle: pricing coordination with OEMs/solution architects, quotation preparation, customer negotiation, and deal closure.• Collaborate with OEM partners to secure best pricing, technical alignment, and post-sales support to enhance customer satisfaction.• Maintain and strengthen client relationships through continuous engagement, operations coordination, and proactive service delivery follow-ups.• Generate new demand by engaging existing and potential clients for requirements across IT hardware, peripherals, software, and managed services.• Provide consultative selling by mapping customer needs to tailored solutions in enterprise IT, networking, security, and cloud services.• Ensure seamless order fulfillment and issue resolution in coordination with internal operations, logistics, and support teams.• Monitor service delivery to ensure alignment with agreed SLAs/MSAs and maintain high customer satisfaction levels.• Identify opportunities for cross-selling and up-selling based on client IT roadmaps and emerging technology needs.• Seed new products and services within accounts to drive revenue growth and increase product footprint.• Maintain in-depth knowledge of enterprise IT infrastructure, cloud technologies, cybersecurity, and current industry trends.• Align day-to-day activities with strategic account goals, ensuring both sales performance and customer retention objectives are met.

Education

• Chhatrapati Shahu Ji Maharaj University

  Bachelor of Business Administration - BBA, Business Administration and Management, General

  2019 — 2022