Khushboo Sharma

About Khushboo Sharma

Professional with an experience of 5 years in diverse business functions such as Product…

Experience

1. Senior Business Analyst

   HDFC Bank

   Dec 2022 — Present · Mumbai, IN

   Oracle- Flexcube 1) Prepared BRD in collaboration with business stakeholders for all Branch Banking products 2) Drafted test cases for reporting observations after assessing the product in UAT3) Used Jira to manage and track project tasks, user stories, bugs, sprint planning and progress monitoring in agile environments4) Regularly updated the project status and provided timely updates to all the concerned stakeholders in PPM Module5) Raised FPN, PO Institutional Apps1)Prepared BRD in collaboration with business stakeholders to take sign off 2) Created project plan within agreed timelines after necessary sign offs3) Reported observations after assessing the app in the UAT and prod environments4)Regularly updated the project status5) Raised FPN, PO as per SOP6) Ensured compliance of all processes as per SOP during project execution7) Supported application post go live by ensuring timely closure of issues and prepared knowledge documents for delivering training to the business stakeholders. 8) Identified areas of improvement in the app and developed new processes through thorough documentation and facilitated training to all sales personnelVYMO1) Collaborated with internal stakeholders and channel teams to identify pain points and gather requirements to formulate BRDs considering technical feasibility and product infrastructure.2) Arranged sign off from other product teams and channel sales3) Negotiated with the VYMO team on the estimated project efforts 4) Ensured timely project deliveries as per plan5) Provided feedback on each development & enhancement in the UAT and Prod environments6) Organized training sessions for internal stakeholders on the CRM dashboard7) Conducted thorough evaluation of potential partners for competition benchmarking to align with organizational goals and facilitate informed decision-making.8) Conducted a comprehensive analysis of the app, pinpointing areas of enhancement and designed streamlined processes.

Education

• Welingkar Institute of Management

  Master of Business Administration - MBA

  2015 — 2017

• Central University of Jharkhand

  Bachelor of Business Administration (BBA)

  2012 — 2015

Skills

• Powerpoint
• Microsoft Excel
• Microsoft Word
• Microsoft Office
• Customer Service