Khushboo Lakhwani
Data Analyst @Spiderlink Networks Pvt Ltd
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WORK HISTORY
Data Analyst @Spiderlink Networks Pvt Ltd
Jaipur, IN
Job Profile. Worked as a Data Analyst, responsible for building end-to-end analytical reports and dashboards for Jaipur and the Rest of the Rajasthan territory. Developed daily, partner-wise, TSM-wise, and territory-wise dashboards to track business performance and operational KPIs. Created activation, renewal, churn, lead aging, and top-up reports to monitor customer lifecycle and revenue trends. Designed partner-wise and CSR-wise monitoring dashboards to evaluate productivity and performance. Built call center reports, including inbound/outbound analysis and sales executive performance tracking. Analyzed active vs non-active partners, customer growth trends, and plan/validity mix to support business decisions. Generated complaint ticket analysis reports to identify service issues and improve customer experience. Worked on cost of acquisition analysis to help management optimize marketing and operational expenses. Coordinated with business and operations teams to understand reporting requirements and deliver actionable insights.Key Dashboards & Reports. Activation Reports (Partner-wise & Territory-wise). Lead Report & Lead Aging Analysis. Renewal & Top-Up Performance Dashboards. CSR-wise & Sales Executive-wise Monitoring. Call Center Inbound/Outbound AnalysisAchievements & Initiatives. Took initiative to create and standardize daily and territory-level dashboards, reducing reliance on manual Excel-based reporting. Analyzed data to identify churn-prone partners and inactive accounts, helping teams focus on timely retention efforts. Introduced cost of acquisition and customer growth analysis to provide management with better visibility into business expansion and efficiency. Automated recurring reports to ensure timely delivery and consistent, reliable data for stakeholders.Impact. Helped business teams track performance, identify risks, and act on growth opportunities using data.
EDUCATION
JECRC University
Master's degree
S.S. Jain Subodh PG (Autonomous) College, Jaipur
Bachelor's degree
ABOUT KHUSHBOO LAKHWANI
I am a passionate Data Analyst with expertise in data cleaning, visualization, and predictive modeling, leveraging tools like Python, SQL, R, Tableau, and Excel. My mission is to transform raw data into actionable business insights that drive efficiency and strategic decision-making. I thrive on building automated workflows and intuitive dashboards that simplify complex data and empower stakeholders to make data-driven decisions confidently. My professional journey includes impactful roles such as Data Analyst at Zari, where I enhanced reporting efficiency by 30%, and Trainee at Techodecs Pvt. Ltd, where I reduced testing time by 25% through automation using Python. I am certified in Data Science and have applied my skills in machine learning, SQL querying, and process optimization to solve real-world business challenges effectively. With a Master’s in Computer Applications (MCA) specializing in Data Science and Analytics, I have developed a strong foundation in handling large datasets, uncovering trends, and presenting insights in meaningful ways. My passion lies in integrating technology, analytics, and strategy to create solutions that foster growth and innovation. I am eager to connect with professionals and organizations that value the power of data in shaping the future. Let’s collaborate to build innovative solutions that make a difference!
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