Khushboo Goyal

About Khushboo Goyal

With 21+ years of experience leading large-scale enterprise technology programs across FinTech, Payments, SaaS, Mortgage Technology, and Telecommunications, I specialize in driving complex platform initiatives and evolving delivery operating models that enable organizations to scale effectively.My career spans end-to-end program leadership, Agile and SAFe transformations, and enterprise digital modernization across global organizations. I work at the intersection of technology, delivery strategy, and organizational alignment — helping teams translate business goals into scalable execution frameworks.Recently, my work has focused on helping organizations adapt delivery and operating models for the GenAI era. I explore how AI-assisted development reshapes Agile practices, release planning, backlog strategy, and engineering collaboration, with a focus on designing resilient delivery systems that balance innovation velocity with platform sustainability.Core Expertise End-to-End Program & Portfolio Leadership — Delivering large-scale enterprise technology initiatives across globally distributed teams. AI-Enabled Delivery & Operating Model Evolution — Reimagining Agile and delivery frameworks for AI-accelerated development environments. Agile & SAFe Transformations — Improving execution predictability, alignment, and delivery efficiency at scale. Payments & FinTech Platforms — Leading digital wallet, virtual card, and payment automation initiatives at Visa. Cloud, Infrastructure & Telecom Systems — Driving large-scale provisioning and operational modernization at Charter Communications. Process Optimization & AI Adoption — Applying automation and AI-driven insights to improve engineering productivity and risk management.Impact Across Industries Visa — Lead Agile Release Trains and enterprise payment platform initiatives, enabling scalable, secure, and resilient financial systems while contributing to evolving AI-enabled delivery practices. Charter Communications — Delivered network integrations, cloud migrations, and operational intelligence initiatives supporting service reliability for 30M+ subscribers. Infosys (Bank of America) — Managed mortgage servicing and refinance platforms, optimizing loan processing workflows and automating compliance-driven systems.I thrive in complex, fast-paced environments where technology, people, and process intersect — aligning Engineering, Product, Finance, and Business stakeholders to deliver meaningful transformation and long-term organizational impact.

Experience

1. Director - Lead Technical Program Manager

   Visa

   Oct 2022 — Present · Denver, CO, US

   I lead the Virtual Card Engine Agile Release Train within Visa’s B2B Payables organization, overseeing six Scrum teams and driving large-scale payment platform delivery and modernization initiatives. I manage roadmaps and execution across cross-functional engineering and product teams while facilitating PI Planning, quarterly business reviews, and portfolio alignment.I partner with engineering, product, and senior leadership to deliver secure, scalable, and resilient systems, improving operational reliability through enhanced observability, failover architecture, and disciplined release practices. I also drive adoption of AI-enabled tools and operating models to improve engineering productivity and delivery outcomes.AI Delivery Transformation & Operating Model Evolution• Partner with leadership to evolve delivery models for GenAI-enabled development and AI-accelerated workflows• Advance modern Agile practices emphasizing design-driven execution and demo-based alignment• Align product innovation with platform sustainability through integrated backlog prioritization• Drive adoption of AI-enabled productivity tooling across the development lifecycleKey Initiatives• Modernized platform from Ctrl-M batch processing to Java microservices orchestrated via Temporal• Enabled MCP-based GenAI explainability using OpenSearch traceability framework• Built FeatureGenie and CMS Atlas AI agents supporting backlog automation and visibility across 300+ applications• Established production readiness standards with observability dashboards and proactive security alignment

Education

• Welingkar Institute of Management

  Certificate Program, Project Management

• Rajasthan University

  Bachelor of Engineering - BE, Computer Science & Engineering

  1999 — 2003