Khushali Chugh

About Khushali Chugh

From a campus hire at Genpact to leading enterprise HR digital transformation at IndiGo, my journey has been driven by one constant — translating vision into scalable, measurable impact.At Genpact, I worked on global, organization-level initiatives focused on redesigning recruitment processes, systems, and governance frameworks aligned with evolving industry trends and market dynamics. This experience built my foundation in understanding how HR strategy translates into operational excellence.Today at IndiGo, I lead HR digital strategy initiatives serving employees across India. My work sits at the intersection of HR, technology, and analytics — driving conversational AI (HR chatbot), RPA-led process automation, system integrations, and experience transformation initiatives that enhance efficiency and employee engagement.With a Commerce background and an MBA in HR, I bring structured thinking, business acumen, and a pragmatic approach to digital transformation. I believe in continuous learning, agile execution, and creating tangible value through innovation in HR.

Experience

1. Manager - HR Digital Strategy

   IndiGo (InterGlobe Aviation Ltd)

   Jul 2024 — Present

   Leading and driving enterprise HR digital transformation initiatives serving a workforce of employees Pan India. In my current role, I drive automation, conversational AI strategy, and process optimization across HR Shared Services and enterprise HR systems.

Education

• Bluebells School International

  High School, Commerce

  2012

• Shaheed Bhagat Singh College

  B. Com (Hons), Business/Commerce, General

  2012 — 2015

• IMI Delhi

  PGDM HRM, Human Resources Management

  2016 — 2018

Skills

• English
• Event Planning
• Financial Analysis
• Teamwork
• Team Management
• Leadership
• Management
• Communication
• Research
• Microsoft Excel
• Cross-Functional Team Leadership
• Team Leadership
• Public Speaking