Khushal Waghalikar
Actively seeking Full time opportunities | Data Analyst | Data Engineer.
- Role
- Senior Technical Advisor at Concentrix
- Location
- Mumbai, IN
- LinkedIn followers
- 500 followers
Experience
Senior Technical Advisor
Jan 2025 — Present · Thane, IN
As a Technical Advisor for Concentrix, I provided crucial technical support to HP\'s customer base, focusing on complex hardware and software challenges. My expertise lies in diagnosing issues, utilizing advanced tools such as CDAX, WISE, HP Partsurfer, Predifix and Global Newton to manage cases and analyze data. I\'m passionate about customer relationship management and take pride in my ability to understand and resolve customer queries, a skill that contributed directly to our team\'s success in boosting customer satisfaction (CSAT) to a significant level.
Education
NDMVPS's College of Engineering
Bachelor of Engineering - BE, Computer Engineering
Stevens Institute of Technology
Master's degree, Computer Science
Cleveland State University
Master of Science - MS(Transferred), Computer Science
2020 — 2021
St. Philomena Convent High School
SSC
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