Khushabu Rindani
System Administrator | Incident Management | ServiceNow | VDI | VPN | Outlook | Teams | Zoom | Zscaler | SLA Compliance
- Role
- System Administrator at Wipro
- Location
- Pune, MH, IN
- LinkedIn followers
- 500 followers
About Khushabu Rindani
Incident Management Specialist with a Bachelor’s in Artificial Intelligence & Machine Learning (AIML) and hands-on experience as a System Administrator at Wipro. I specialize in managing the full incident lifecycle using ServiceNow, ensuring timely resolution and minimal business disruption.I troubleshoot and resolve issues related to VDI and Omnissa Horizon, VPN connectivity, Microsoft Outlook, Teams, Zoom, Zscaler, and password/account access. Skilled at providing remote support, guiding users to resolution, and collaborating with resolver groups for escalations while maintaining SLA compliance.Passionate about delivering high-quality IT support, optimizing workflows, and expanding expertise in incident and problem management for global organizations.
Experience
System Administrator
Apr 2025 — Present · Pune, IN
System Administrator – Incident ManagementManage the full incident lifecycle using ServiceNow, including logging, categorizing, prioritizing, and resolving incidents within SLA timelines.Provide remote troubleshooting and resolution for VDI and Omnissa Horizon issues, ensuring minimal user downtime.Resolve technical issues related to VPN connectivity, Microsoft Outlook, Teams, Zoom, and Zscaler, along with password and account access problems.Guide users step-by-step through problem resolution, ensuring clear communication and user satisfaction.Escalate complex incidents to resolver groups and follow up to ensure timely closure.Monitor incident queues, update work logs, and maintain accurate documentation in compliance with organizational standards.Support global end-users in a fast-paced environment, prioritizing efficiency, accuracy, and customer service excellence.
Education
Dr.D.Y.Patil Institute Of Management and Research
Master of Business Administration - MBA
2024 — 2027
MSBTE
Diploma of Education
2018 — 2021
Savitribai Phule Pune University
Bachelor's degree
2021 — 2024
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