Khursheed Ahmad
Senior Sevice Leader | Customer & Revenue Retention | Customer Life Cycle & Value Management | Billing Collections & Credit Control | Upsell & Cross- sell | Managed ₹1800 Cr Collections Portfolio | 24+ Years Experience.
- Role
- Head, Retention & Customer Value Management (Enterprise) North India at Vodafone Idea Limited
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Khursheed Ahmad
Customer Service and Customer Lifecycle Management Leader with 24+ years of experience delivering business growth through customer retention, revenue protection, value management, billing excellence, and regional operations. Proven track record of leading large teams, enhancing customer experience, reducing churn, and scaling high-performing service delivery across multiple organizations and states.
Experience
Head, Retention & Customer Value Management (Enterprise) North India
Apr 2023 — Present · New Delhi, IN
Achieved 97.5%+ enterprise subscriber retention rate across North India through strategic account management and proactive engagement initiatives.Reduced churn by 15% YoY through lifecycle interventions, win-back campaigns, and service recovery programs.Generated ₹16 Cr incremental revenue through targeted cross-sell and upsell initiatives.Managed 5.2M+ subscribers (Mobility + IoT), driving customer value growth, loyalty, and long-term retention.
Education
Jumna Christion Collage Allahabad
10+2, Physics, Chemistry, Maths
1992 — 1994
Dr. Ram Manohar Lohia Avadh University
MBA, Marketing
1999 — 2001
University of Allahabad
Bachelor of Commerce (B.Com.), Commerce
1996 — 1998
Jumna Christion Collage Allahabad
10, Maths
1990 — 1992
Skills
- Leadership
- Channel Partners
- Customer Experience
- Customer Retention
- Customer Service
- Customer Satisfaction
- Telecommunications
- Teamwork
- Team Management
- Customer Lifecycle Management
- Operations Management
- Service Delivery
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