Khurram Rasheed
Cloud Consulting Practice Director @Oracle
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WORK HISTORY
Cloud Consulting Practice Director @Oracle
Toronto, ON, CA
Driving innovation and digital transformation as the Cloud Consulting Practice Director at Oracle. I lead strategic initiatives, empower teams, and deliver tailored cloud solutions to help businesses thrive in the ever-evolving tech landscape. Let\'s connect to explore the future of cloud!
EDUCATION
International Islamic University, Islamabad
BCS Hons, Software Engineering
SKILLS
ABOUT KHURRAM RASHEED
As a CX and field service strategist at Oracle, I bring 20+ years of consulting experience helping organizations transform how they engage and serve their customers. I’ve worked across industries — from utilities to manufacturing — leading solution design, pre-sales strategy, and successful delivery of Oracle Fusion Sales, Service, and Field Service Cloud implementations.At Oracle, I’m fortunate to be part of a culture that’s constantly pushing the boundaries of what’s possible in customer experience. Whether it’s enabling AI-driven service, zero-touch field operations, or intelligent routing powered by real-time data, I focus on helping our clients turn complexity into clarity — and service into a competitive advantage.My areas of focus include:End-to-end request-to-resolve journeysField service optimization using Oracle Fusion Service Use of AI & knowledge to reduce repeat visits and empower frontline agentsForecasting and service logistics for asset-based and high-volume operationsI also contribute to Oracle’s internal thought leadership efforts, shaping conversations around the future of CX, service delivery, and customer success.Outside of work, I support Autismsimplified — an initiative led by my wife to support autism families — where I help with the tech and digital strategy behind the scenes.Let’s connect if you’re exploring the future of customer service, or looking to drive measurable outcomes with Oracle CX solutions.
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