Khurram Aleem
Desktop Support @Technology Outlet
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WORK HISTORY
Desktop Support @Technology Outlet
CA
Software Installation, Hardware troubleshooting, and assembling of systems- Office network setup and configuration- Remote connections, VPN, cloud backups setup and configuration- Virus Removals - Windows restore and upgrade (7,8 and 10)- Computer tune-up (Speed up your computer)- Blue screen error repair - Laptops, Netbooks restore and repair - Internet Connectivity troubleshooting and setup - Driver installation, upgrade and repair - Password reset (Windows and/or BIOS)- Hardware upgrade - Wireless network setup - Data transfer, backup and recovery - Printer. scanner and other peripheral installation and trouble shooting.
EDUCATION
Diploma in Computer Science from Grace Institute.
Two Year Diploma in Computer Science, Computer and Information Sciences and Support Services
Solomon College
Hospitality Managment Certificate Program From AHLEI., Hospitality Administration/Management
Methodist Secondary School
Secondary School Certificate, science
NAIT (Northern Alberta Institute of Technology)
Certificate Course, CISCO IT ESSENTIALS- PC SUPPORT TECHNICIAN
ABOUT KHURRAM ALEEM
5+ years of extensive experience in technical support roles ranging from desktop support, to helpdesk and server support. A high level of attention to detail when planning and implementing changes as well as focus on customer satisfaction when fielding requests. A team player whose dedication to learning promotes consistent improvement to an IT environment. In addition to excellent written and verbal communication skills, possesses the ability to continuously demonstrate professionalism and patience when assisting clients remotely. Thrives on a fast paced, challenging environment.
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