Khurram Mujtaba
Servicenow Developer @Avocodo Gmbh
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WORK HISTORY
Servicenow Developer @Avocodo Gmbh
EDUCATION
University of East London
Bachelor of Business Administration - BBA
Coventry University
Master of Business Administration - MBA
London Academy of Excellence Tottenham
Diploma of Education
ABOUT KHURRAM MUJTABA
Having 9+ years of IT experience in Implementing ITSM, ITAM - HAM Pro & SAM Pro, ITOM, CMDB and HRSD solutions using ServiceNow. • Experience in Software Development Life Cycle using a waterfall and agile methodologies • Experience in running customer workshops and gather business requirements. • Experience in ServiceNow Integration with other tools. • Experience in ServiceNow eBonding Integration. • Strong experience in Quality assurance (creating test strategies, test plans, test scripts) • Experience in Implementation of Event Management • Experience in collaborating with Enterprise, data, security & infrastructure architects in building robust, scalable & sustainable solutions • Design solutions for demanding customer expectations • Experience in end-to-end ServiceNow implementations • Defining SLA\'s and OLA\'s • Experience in HR Service Management process • Experience in Scrum Process and CAB Meetings. • Strong in Performance Analytics, Dashboards, Indicators, KPI Reports, Metrics • Strong at Scheduled Jobs, Fix scripts, Background scripts • Strong in Service-Now scripting and UI based Form design • Hands-on experience in ServiceNow System Administration and Operations • Experience in database programming and administration
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