Minakshi Khuntia
Head of Product - Insights and Conversational AI, Freshworks | Ex - GE
- Role
- Senior Director of Product Management at Freshworks
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Minakshi Khuntia
At Freshworks, my focus lies in steering the product vision for Data and Decisions platform : including Data entities, Freshworks Analytics, Freddy insights and Conversational AI. This platform is instrumental in serving a customer base of B2B accounts (millions of users) across CX & EX. My role involves harnessing Big Data and leading software product management initiatives that significantly impact customer experience and automations.The successful launch of Freddy AI Add-on across various Freshworks product lines epitomizes my commitment to delivering innovative solutions. My team and I have worked collaboratively to conceive and execute a common data platform, no-code Analytics platform, 0-1 launch of Freddy AI add-on enhancing the SaaS applications used by millions. Leveraging my expertise in Big Data and product management, the goal is to continually elevate the standards of data-driven decision-making and predictive analytics in the industry.
Experience
Senior Director of Product Management
Sep 2021 — Present · Bengaluru, IN
Drive product vision and strategy for Freshworks Data and Decisions suite (Data entities, Analytics & Reporting)- part of Platform Neo powering all Freshworks SaaS applications with a 70K+ customer base subscriptionLaunched Freddy insights and Conversational AI copilot (0→1) for across all Freshworks product units (freshdesk, freshchat,freshservice, freshsales) as part of Freddy AI Add-on: Collaborated with Finance and Sales leadership to define value-based pricing models that drove incremental ARR and established AI as a core revenue pillar
Education
Institute of technical Education & Research,Bhubaneswar
B.Tech, Technology in Computer Science; Research Computer Science
2004 — 2008
Indiana University - Kelley School of Business
Master of Business Administration, Management Information Systems, General
SPJIMR SP Jain Institute of Management & Research
PGDM, Business Administration and Management, General
2011 — 2013
Skills
- Software Project Management
- Pl/Sql
- Integration
- Oracle Sql
- Servlets
- Oracle
- Requirements Analysis
- Business Process
- Unix
- Core Java
- Java Enterprise Edition
- Business Analysis
- Sun Certified Java Programmer
- Team Management
- Requirements Gathering
- Web Services
- Sdlc
- Sql
- Css
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