Khue

Administrative Resident @Usc Verdugo Hills Hospital

Los Angeles, CA, US

Develop dashboards and prepare weekly/monthly reports to track KPIs and service line performance, highlighting trends for leadership decision-making•Collaborated with five department leaders to gather FTE and staffing data, creating dashboards that analyzed overtime and double-time trends across Imaging, PT, OT, SLP, and Cardiac Rehab to support cost-reduction strategies•Create process maps to streamline workflows and support strategies that enhance patient experience and hospital operations•Conduct patient rounding and follow-up phone calls to collect real-time feedback and identify opportunities to improve satisfaction and overall care experience•Educate and train staff on interpreter services, ensuring equitable access to care for patients with limited English proficiency•Facilitated meetings with department leaders to review emergency response procedures, making sure everyone was prepared and clear on their roles during natural disasters; updated a 124-page Business Continuity Plan to strengthen the hospital’s readiness•Develop communication materials (flyers, recognition pieces, surveys) to foster employee engagement and collect feedback on Operating Room improvement initiatives• Raised 126 Bible donations to support patients seeking comfort and spiritual healing•Shadowed leaders in Risk Management, Supply Chain, Emergency Department, and other hospital units to gain cross-departmental exposure to operations and decision-making

University of Southern California

Bachelor's degree

University of Southern California

Master's degree