Khristian Lee

About Khristian Lee

Customer Success Manager with strong leadership capabilities and a proven ability to manage both large and small client portfolios. Committed to servant leadership, I prioritize understanding and supporting clients\' needs, ensuring their success and long-term satisfaction. My exceptional work ethic, combined with a strategic and solution-focused approach, allows me to drive impactful results and foster lasting relationships. With a focus on collaboration, I work closely with cross-functional teams to deliver tailored solutions that align with client goals, ensuring consistent value and growth. A natural leader and mentor, I inspire teams to achieve excellence, cultivate a positive client experience, and exceed expectations across all levels.

Experience

1. Customer Success Manager

   Paycom

   Aug 2025 — Present · Grapevine, TX, US

   As a Customer Success Manager at Paycom, I am responsible for fostering long-term, strategic relationships with a dedicated portfolio of clients, ensuring they derive maximum value from our comprehensive HR and payroll software solutions. My role is centered around guiding clients through every stage of their journey with Paycom—from initial adoption to ongoing optimization—by serving as their trusted advisor and primary point of contact. On a daily basis, I conduct regular check-ins to better understand each client’s unique business needs and provide tailored recommendations to align our platform’s capabilities with their goals.I facilitate in-depth training sessions on Paycom’s full suite of tools, including payroll processing, time and attendance, benefits administration, and talent management, to ensure clients are fully equipped to leverage the software efficiently. I also monitor account performance and usage analytics to proactively identify areas for improvement or expansion, while addressing any concerns or issues promptly by coordinating with our internal support, product, and implementation teams.In addition to providing day-to-day support, I play a strategic role in client retention and growth by identifying upsell opportunities, introducing new product features, and guiding clients through evolving business challenges. My goal is to deliver a seamless, high-impact client experience that not only drives satisfaction and engagement but also supports long-term business success through the continued use of Paycom’s technology.

Education

• Midwestern State University

  Master of Business Administration - MBA, Sport and Fitness Administration/Management

• University of Northern Colorado

  Bachelor's degree, Sport and Fitness Administration/Management