Kevin Hood

About Kevin Hood

CUSTOMER-FOCUSED, RESILIENT AND RESULTS-ORIENTED LEADERKevin J. Hood is a results-oriented leader with demonstrated successes in the improvement of service and manufacturing operations. Mr. Hood has over twenty years of work experience in process improvement, program management and supply chain management. He is a certified Six Sigma Black Belt who has worked extensively in the financial services, risk management, retail, energy, and automotive industries. CAREER HIGHLIGHTS- Reduced the time required to analyze work procedures from weeks to days and increased an analyst’s capacity by 100-fold by switching from manual observation to using technology to record efforts and report key statistics in an unsupervised manner. This capability enables the ability to evaluate Customer Experience and other key aspects of service- Planned and managed a 12-week pilot team that demonstrated the ability to make underwriting decisions 40% faster, creating an opportunity to close loans a week sooner- Coached 12 teams on completing 150 quick-win improvements for over 40 FTEs of productivity- Directed over 70 resources covering procurement, accounts payable, payroll, and HR data management- Realized a 20% expense reduction by eliminating a management layer and consolidating functions- Deployed a credit and collections solution that reduced DSO by 4 days and headcount by 20%.Bottom Line: Kevin makes a difference in a fact-based, time sensitive manner.

Experience

1. Director of Reengineering and Insights

   Fannie Mae

   Jul 2018 — Present · Washington, DC, US

   Lead a process engineering team focused on improving and optimizing business processes via Lean Six Sigma methodologies- Drive value by leveraging Process Mining to increase efficiency and ensure process adherence. Use cases have included analyzing IT Service Management workflows, Agile Delivery Practices and Internal Control Effectiveness- Led a 2 year transformation where 4 Agile Squads digitized 400+ tasks, 80+ workflows and on-boarded 600+ users- Conceived and implemented a no-code capability that enables workflows to be implemented in 1 week; capability impacted over 80 workflows across 4 operational areas while maintaining a centralized hub of operational statistics-Demonstrated using synthetic data how to use GenAI to:a) generate Product Requirements and Architecture documentation using meeting transcripts. b) create Data Flow Diagrams as a complement or alternative to traditional Process Mining.c) complete statistical analyses normally associated with Lean and Six Sigma projects.d) automate the drafting of software release notes.

Education

• University of North Carolina at Chapel Hill

  MBA

Skills

• Business Process
• Erp
• Mortgage Industry
• Mortgage Banking
• Business Process Improvement
• IT Strategy
• Start-Ups
• Cross-Functional Team Leadership
• Integration
• Consulting
• Sap
• Change Management
• Operations Management
• Business Analysis
• Strategy
• Risk Management
• Financial Services
• Analysis
• Management
• Project Management
• Program Management
• Supply Chain Management
• Operational Excellence
• Leadership
• Six Sigma
• Balanced Scorecard
• Process Improvement
• Product Management
• Lean Manufacturing