Karim Khoja
Online Lead Management Operations || Customer Relationship Management (CRM) || Customer Acquisition & Engagement || Vendor Management || BPO - Call Center Management (Back-end, Voice, Non-Voice, Email & Chat)
- Role
- Manager - Crm at Lodestar Um
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Karim Khoja
Experienced professional in different Industry like Auto-Mobile, Paint, FinTech – Sales…
Experience
Manager - Crm
Jan 2021 — Present · Navi Mumbai, IN
Heading the Lead Management for various clients, end-to-end Lead Development and Lead Nurturing.• Evaluating overall performance of the Contact Centre & CRM team and giving inside to improve lead to conversion ratio.• Identifying and implementing innovative ways to improve lead inflow and service standards to meet the overall business targets• Managing CXO level and next to CXO level stakeholders in clients (Auto-Mobile Industry, Paint Industry, FinTech & Auto-Aggregator)
Education
IIMRT
Bachelor of Business Administration (BBA)
2009 — 2012
Skills
- Bpo
- Transition Management
- Process Excellence
- Team Management
- Service Delivery
- Outsourcing
- Quality Assurance
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