Kevin Harger Jones
Founder & Principal @Khj Consulting Llc
Signup · Get unlimited contacts
WORK HISTORY
Founder & Principal @Khj Consulting Llc
Culver City, CA, US
Lead enterprise transformation initiatives across Fortune 500, government, and defense sectors, specializing in Organizational Change Management (OCM), IT Service Management (ITSM), and workforce enablement. Deliver strategic change programs that align people, process, and technology to maximize ROI on digital transformation investments.Designed and executed Prosci, ACMP, and DVMS-based change strategies for large-scale ITSM and process improvement programsLed stakeholder engagement, executive coaching, and change champion networks to sustain adoption and cultural changeDeveloped integrated OCM plans combining communications, training, and technical enablement across ServiceNow and ITSM platformsConducted impact assessments, readiness evaluations, and resistance management for multi-agency transformation effortsCreated and delivered training programs tailored to hybrid workforces, achieving 85%+ engagementMeasured and reported adoption effectiveness using KPIs and feedback loops to inform iterative strategyCurrently expanding platform expertise into Microsoft 365 ecosystem (Teams, Copilot, SharePoint, Visio) to support modern workplace enablement and employee experience initiatives
EDUCATION
Thunderbird School of Global Management
MIM: Masters of International Management, Marketing
Shawnee Mission East High School
General Diploma
Texas Christian University
Bachelor's degree, Marketing + History
SKILLS
ABOUT KEVIN HARGER JONES
Prosci-certified Organizational Change Management (OCM) consultant and ITIL® 4 Managing Professional/Strategic Leader with 20+ years guiding people, process, and technology through transformation. I specialize in translating complex frameworks into human-centered strategies that drive measurable adoption, stakeholder engagement, and business impact.As Founder & Principal of KHJ Consulting LLC, I’ve led enterprise change initiatives across Fortune 500, government, and defense sectors—integrating ITSM platforms like ServiceNow with strategic communications, training, and executive coaching. My approach blends rigor with empathy, helping organizations realize the full return on their technology and process investments.Proud to have supported Microsoft’s enterprise transformation efforts through ITSM and EA consulting, curriculum development, and public speaking. Recognized with a Best Speaker Award at TechReady for delivering high-impact enablement sessions across government and education sectors.While my platform experience centers on ServiceNow and ITSM, I’m actively expanding into the Microsoft 365 ecosystem (Teams, Viva, SharePoint, Power Platform) to support modern workplace transformations and digital culture enablement.Specialties: • Organizational Change Management (Prosci ADKAR, ACMP) • ITIL® 4 Training & Certification • ServiceNow Adoption & ITSM Process Design • Digital Transformation Enablement • Executive Coaching & Stakeholder Engagement • Training Design & Change Champion Networks • Hybrid Work Strategy & Employee ExperienceLet’s connect if you’re seeking a strategic partner in OCM, ITSM, or digital workplace transformation—especially one who can bridge business goals with human adoption.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.