Khirod Kumar
Sr Data Analyst at R1 RCM
- Role
- Sr Data Analyst at R1 RCM
- Location
- Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Khirod Kumar
I am a Data Analytics professional with 12 years of experience, specializing in SQL…
Experience
Sr Data Analyst
Sep 2019 — Present · Gurugram, IN
Business Intelligence and Analyticso Provide strategy for Forecasting, Manpower Planning, Scheduling and Real-Time Managemento Working with Client to finalize Locks for Volume, AHT and other key factors affecting performanceo Leading, supporting & resolving issues with Forecasting, Capacity Planning, Scheduling processo Prepare plan to achieve SLA performance and perform RCA in case of any misses or deviations.o Engage RTA team to address deviation in forecast or manpower turnout to achieve agreed SLAo Perform analysis to optimize FTE sizing for accounts basis capacity plan.o Planning for ramp up/down as per the business need in most cost effective mannerAnalytics responsibilityo Perform in-depth analysis on historical data to help business understand root cause of a problem and suggesting different alternate solutions to fix the problem.o Design, suggest Operational Controls and Monitoring mechanism.o Deliver reporting (KPI’s, Dashboard, WBR & MBR) and analytics needs of business leaders and other cross-functional stakeholders. o Deep Dive into data and act as trouble shooter of issues relating to processes affecting SLA and KPI.o Proactively perform ad-hoc analysis to identify and generate business insights on trends/RCA/negative trend/critical gap/opportunity of KPIs o Answer business leader’s questions with appropriate response with respect to ‘What happened?’, ‘Why Happened?’ and ‘What could happen?’o Proactively review data management, analytical methodology and practices to ensure team delivers exceptional result and experienceo Apply automation to improve efficiency and TAT of reporting methods Operational Excellenceo Automated quality sampling methodologyo Automated Ops driven sampling strategy where business could decide criteria for quality sampleso Performance based sampling strategy
Education
Narsee Monjee Institute of Management Studies (NMIMS) Navi Mumbai
PGDBM, Business, Management
2017 — 2019
Sikkim Manipal University - Distance Education
BCA, Computer IT
2008 — 2011
Skills
- Team Leadership
- Consumer Behaviour
- Java
- Project Management
- C
- Microsoft Sql Server
- Marketing Strategy
- Customer Service
- Strategic Planning
- Market Research
- C++
- Marketing
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