Khimlesh Thakur
Assistant Manager (WNS)
- Role
- Assistant Manager at WNS
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
Experience
Assistant Manager
Oct 2023 — Present · Gurugram, IN
Ensure effective workforce planning, skills, and resources to enable support of expected Client needs.• To Prepare Adhoc Reports (based on request from Upline manager and team)• To monitor random mails and chats of the advisors and provide regular coaching/opportunity area and mentoring to agents and track low performers in team.• To Prepare team performance report with plan of action and discuss with the upline in WBR.• To Maintain the Glidepath given by the client.• Focus on team Productivity, Quality scores, Compliance and Engagement activities.• Managing team Shrinkage, Attrition and Shift Adherence.• Focus on NPE’s in line with the processes laid down.
Education
University of Jammu
B.com
2008 — 2011
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