Kris Hillstrom

Agile Program Manager- on a mission to deliver IT enterprise solutions, continuous improvement & drive innovation

Role
Chief, Process & Tools Branch (Gs-2210-15) at USPTO
Location
Fairfax County, VA, US
LinkedIn followers
500 followers
Public Administration & SafetyView LinkedIn profile

About Kris Hillstrom

As a senior program manager with experience managing $200M+ federal contracts, individual projects up to $35M, and 350 direct and indirect reports, I possess a track record of success leading programs and projects from concept to launch that solidify customer relationships and drive measurable business gains. I thrive on delivering bottom-line results, driving innovation, and finding simple solutions to complex problems. My passion for pursuing continuous improvement and relentlessly infusing agile methodology are the driving forces behind my ability to succeed in high-tech, rapidly evolving, and challenging markets. As a leader, I am as comfortable in the boardroom presenting to C-level executives as I am rolling up my sleeves to execute software usability testing. My career successes include: Introducing SAFe framework that reduced project delivery timeline, improved customer satisfaction, and increased team performance Cultivating partnerships through open, transparent communications to secure management trust and ensure the alignment of program management strategies to business outcomes. Compressing the system development life cycle (SDLC) by collaborating cross-functionally. Successfully managing capital improvement fund of ~$250 million per year.

Experience

  1. Chief, Process & Tools Branch (Gs-2210-15)

    USPTO

    Nov 2015 — Present · Alexandria, VA, US

    Promoted to lead a team of eight information technology program managers accountable for Capital Improvement Fund spend of ~$250 million per year. Charged with establishing, updating, and maintaining, the office\'s enterprise-level portfolio and influencing stakeholders at all levels of the office to adopt the Scaled Agile Framework,(SAFEe™). Created Agile Center of Excellence - deployed metrics in coordination with all stakeholders and established coaching support to scale at the enterprise level. Improved operating efficiency by conducting process mapping and introducing automation for significant project tasks.

Education

  • Western International University

    MS, Information Systems

    1994 — 1995

  • Columbia College

    BA, Business Administration

    1980 — 1986

  • University of California, Irvine

    Certificate, Project Management

    1999 — 2000

  • Western International University

    MBA, Management

    1993 — 1994

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Kris Hillstrom — Chief, Process & Tools Branch (Gs-2210-15) at USPTO in Fairfax County, VA, US | Unifers