Khileswar Sahu
senior associate at data center
- Role
- Senior Associate at Coforge
- Location
- Raipur, CG, IN
- LinkedIn followers
- 500 followers
About Khileswar Sahu
Networking essentials Microsoft windows server Mobile and laptop…
Experience
Senior Associate
Feb 2022 — Present · Navi Mumbai, IN
Responsible for providing IT Support for over 500 users• Experience diagnosing and troubleshooting basic hardware and software issues on desktops, laptops, mobile, audio-visual and tablets. • Experience with remote desktop applications and remote troubleshooting techniques. • Experience in managing and supervising a team in the delivery of high quality work outputs and team performance. • Experience in addressing complex issues and demonstrated problem management. • Desktop Support up to Client Level including Hardware, Software and Networking Problems• Troubleshooting desktop / laptop OS issues.• Hardware knowledge on servers/switches/storage devices.• Installation and configuration of operating Systems such as Windows 7 & Windows 10.• Installation & troubleshooting of Local and Network Printers.• Troubleshooting network connectivity in a LAN/WAN environment• Palo Alto VPN configuration and troubleshooting.• Resolve compliance for altrics Team• Resolve user problem through ms team• Daily backup server data• Install force point, net scop • Troubles hooted two step verification (RSA MFA) • Knowledge on vendor management and asset management.• Install antivirus software and check virus definition auto-updates on a daily.• Create AD IDs, Email IDs and password reset. • On boarding and off boarding of user• Provide technical guidance and mentorship to junior team members, ensuring their professional growth and development.• Identified and addressed hardware and software faults through systematic troubleshooting, resulting in a 25% reduction in average incident resolution time and enhancing overall user experience.• Maintained hardware and peripheral devices, ensuring optimal functionality and minimizing downtime for 500+ employees.• Disconnecting, moving and reconnecting desktops, laptops and printers when the departments within the company switch places.
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