Kevin Hernandez
Chief Operating Officer | Transit Enthusiast
- Role
- Chief Operating Officer at GRTC
- Location
- Richmond, VA, US
- LinkedIn followers
- 500 followers
About Kevin Hernandez
I am a transportation professional specializing in the transit industry with 15+ years of experience in both public and private sectors. I am an MBA graduate from the University of Baltimore and have always been fascinated with commercial vehicles and the aspect of public transportation and the intricacies of what goes behind getting people to their destinations.I grew up riding public transit and have had various opportunities to work for transit agencies that serve communities and cities reliant on public transit to keep them moving. Through my proven experience and education, I aim to deliver results while seeking to learn, network, train, embrace challenges, and continuing my professional career development. I am looking forward to connecting with colleagues from within the industry and sharing experiences/knowledge.Most importantly, I drive buses part-time at UMD - never forget your roots!
Experience
Chief Operating Officer
May 2024 — Present · Richmond, VA, US
Oversees all core operations at GRTC, including transportation, maintenance, and safety divisions—spanning 500+ employees and a 250+ vehicle fleet. Leads strategic and change management efforts to unify teams, strengthen service delivery, and elevate quality across the agency’s largest division.Champions cross-functional initiatives in training, customer service, and public safety, including the launch of Public Safety Officers and Safety Ambassadors. Supports a $64M+ operating budget with a focus on safety, reliability, and operational excellence.
Education
University of Maryland
Bachelor of Arts (B.A.), Criminology and Criminal Justice
2011 — 2015
University of Baltimore
Master of Business Administration (M.B.A.)
2017 — 2020
Eleanor Roosevelt High School
High School Diploma
2007 — 2011
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