Karen Hennessey

About Karen Hennessey

Hi, I’m a seasoned relationship builder and customer success leader with a passion for delivering exceptional experiences. I specialize in working with stakeholders at every level, from the C-Suite to end-users, to drive meaningful results.Throughout my career, I’ve built and led high-performing teams that consistently surpass expectations—identifying opportunities, managing accounts, and closing business with existing clients. I’ve developed proactive playbooks that guide my team in building strong relationships, driving sales, facilitating smooth implementations, and delivering value at every stage of the customer journey.I’m also experienced in guiding organizations through change management and the adoption of new technologies, ensuring a seamless transition and long-term success.My success stems from a genuine commitment to customer outcomes, and my leadership style is grounded in empowerment, empathy, trust, and humility. I believe that when teams feel supported and inspired, they create amazing experiences for customers.I look forward to the opportunity to make a meaningful impact and help organizations thrive. Let’s build something great together!Specialties: Clean Energy, Utility Industry, Nonprofits, Customer Advocacy, Relationship Building, Process Creation and Improvement, Change Management, Team Leadership, and Solution Implementation.

Experience

1. Senior Director of Customer Success

   DNV

   Apr 2023 — Present · US

   Responsible for customer success strategy and execution for energy systems focusing on the Digital Suite platform and other digital products as developed. Instrumental in helping DNV grow, sustain, and enhance their digital product services across North America.Partner with utilities and internal/external clients to drive increased value realization, manage escalations and negotiations. Influence and guide product development roadmaps, lifecycles, and strategies. Identify and amp thoughtful pursuit and growth opportunities. Identify gaps in the market and opportunities for future DNV products and solutions.

Education

• Midwestern State University

  B.S., Sociology

  1980 — 1988

• University of North Texas

  M.A,, Sociology

  1988 — 1990

Skills

• Saas
• Cloud Computing
• Sales
• Inter-Personal
• Solution Selling
• Relationship Development
• Customer Relationship Management (Crm)
• Customer Satisfaction
• Sales Operations
• Customer Retention
• Customer Service
• Team Building
• Management
• Cross-Functional Team Leadership
• Lead Generation
• Program Implementation
• Building Relationships
• Enterprise Software
• Customer Centric Selling
• Leadership
• Strategic Partnerships
• Product Management
• Relationship Building
• Software as a Service (Saas)
• Program Management
• Customer Relations