Khellil Grad

System Specialist @SHL

Thames Ditton, GB

Excelled in crafting and delivering both standard and bespoke platform trainings for new and existing clients. Received commendations for creating effective training programs that significantly enhanced client understanding and utilisation of systems- Played a pivotal role in supporting new team members, ensuring a smooth onboarding process. Received positive feedback for providing guidance and fostering a collaborative team environment- Proactively led the onboarding process for French clients, demonstrating cultural awareness and linguistic proficiency. Achieved seamless integration of clients into systems, resulting in client satisfaction- Ensured the successful delivery of new client systems aligned with their specific requirements, maintaining Service Level Agreement. Contributed to client success stories through a meticulous and client-centric approach- Orchestrated strategic planning for initial client engagement, scoping requirements for tailored training. Played a key role in setting the foundation for successful, client-specific training initiatives- Maintained a high level of product and platform knowledge advancements. This commitment to ongoing learning contributed to the effective delivery of training and support services- Demonstrated efficiency in monitoring global mailboxes and administering system training courses, ensuring adherence to SLAs. Received recognition for maintaining a well-organised and responsive training environment- Leveraged proficiency in CRM and SalesForce tools to track activities, supporting the deployment of systems and training initiatives. Contributed to coordination and transparency in client interactions