Kristina Heidesch
- Role
- Director of Product Management at Marriott International
- Location
- Omaha, NE, US
- LinkedIn followers
- 500 followers
About Kristina Heidesch
Experienced product and program leader with over 15 years of successful leadership in…
Experience
Director of Product Management
Jun 2022 — Present
Key responsibilities include managing the Customer Engagement Center (CEC) Technology Product portfolio, program and project leadership, and leading the implementation of technology products and services to meet or exceed the needs and expectations of management and associates. Ensuring high caliber customer satisfaction through the development and execution of technology solutions throughout the globe for Customer Engagement Centers. I work closely with senior CEC & Corporate IT leaders to provide a strategic technology direction to make optimal business decisions regarding the contact center technology platforms. I monitor the flow of project work of CEC and Corporate iT departments in alignment with broader business initiatives, projects and work teams. I also coordinate closely with selected vendor partners on the find, build and delivery of all current and new Contact Center Technology.
Education
Doane University
Master of Business Administration - MBA, Project Management
2018 — 2019
University of Nebraska-Lincoln
Bachelor's, Art History
2002 — 2006
Skills
- Creative Problem Solving
- Event Management
- Budgets
- Sales Management
- Process Improvement
- Business Case Development
- Trade Shows
- Online Advertising
- Sales
- New Business Development
- Key Account Management
- Product Marketing
- Strategic Planning
- Customer Journey Mapping
- Web Applications
- Social Media Marketing
- Direct Marketing
- Graphic Design
- Marketing Communications
- Marketing
- Budget Management
- Project Charter
- Account Management
- Microsoft Office
- Management
- B2b
- Online Marketing
- Email Marketing
- E-Commerce
- Inventory Management
- Marketing Strategy
- Leadership
- Project Management
- Retail
- Cross Functional Team Building
- Operations Management
- Forecasting
- Presentation Development
- Stakeholder Management
- Customer Service
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