Kaushalendra Kumar Singh

About Kaushalendra Kumar Singh

Strategic Telecom Enterprise Solution Architect | OSS/BSS | GIS | WFM | Digital TransformationResults-driven professional with 15+ years of experience in telecom network planning, engineering, and enterprise solution architecture. Expert in OSS/BSS, GIS, Workforce Management, and Project Monitoring, leveraging global standards like TM Forum, TOGAF, and ITIL to deliver scalable, compliant solutions.Proven track record in FTTx, MPLS, HFC, and 4G/5G fiber planning, network audits, and large-scale OSS/BSS platform deployments integrated with NOC systems, auto-provisioning, and service assurance frameworks. Skilled in API-based integrations, automation, and digital transformation of GIS, OSS, WFM, and BSS applications, enhancing operational visibility and customer experience.• Delivered end-to-end digitization of ISP/OSP network data and customized GIS solutions.• Led FTTx CoE setup, automation initiatives, and cost optimization saving ₹5 Cr.• Architected and deployed enterprise-grade OSS/BSS/GIS/WFM platforms with high availability and security.• Managed large cross-functional teams, driving ESAT/CSAT excellence and revenue growth.Core Competencies: OSS/BSS Architecture | GIS & WFM Solutions | FTTx Design | Network Planning | API Integrations | Digital Transformation | RFP Solutioning | Automation | IT Infrastructure Sizing

Experience

1. Sr Manager

   L&T Technology Services

   Apr 2023 — Present · Hyderabad, IN

   Telecom OSS/BSS Solution Architect with proven expertise in designing and delivering GIS, OSS, and Workforce Management (WFM) applications aligned with TM Forum’s Open Digital Architecture (ODA). Led agile delivery of scalable, interoperable systems using TM Forum Open APIs, SID, and eTOM frameworks. Skilled in end-to-end solutioning, from requirement gathering and functional design to UAT, change management, and go-live.Managed 16+ web/mobile applications across high-availability data centers, including DR enablement. Directed presales solutioning, RFP responses, and cost modeling. Spearheaded fiber network planning (DWDM, MPLS, FTTx), BOQ/BOM preparation, and customer approvals. Integrated third-party systems (Google Maps, AD, CRM, messaging gateways) and developed dashboards for real-time visibility.Architected automated provisioning across BSS, GIS, OSS, and WFM domains. Led full lifecycle WFM implementations, including intelligent scheduling, real-time tracking, and SLA optimization. Designed geo-tagged patrolling workflows, reducing faults by 30%, and implemented service delivery modules to improve MTTR and customer satisfaction.Expert in fault management, alarm correlation, API/DB integration, and OSS tool administration (HPE TeMIP, NNMi, SiteScope, OBM). Developed SOPs, managed change control, and optimized NOC processes. Strong in stakeholder engagement, cross-functional collaboration, and aligning IT solutions with business KPIs.

Education

• Jai Prakash Vishwavidyalaya

  Bachelor’s Degree, Economics

  2004 — 2007

• Sikkim Manipal University (SMU)

  Master of Business Administration (MBA), Information Technology

  2011 — 2013

• HCL Career Development Centre

  IT and Network Device Diploma , Computer Systems Networking and Telecommunications

  2009 — 2011

• Yadunandan College, Dighwara

  10+2, Physics Chemistry and Mathematics

  2002 — 2004

Skills

• Autocad
• Gis
• Network Planning and Designing
• Cibos
• Isp
• Cwdm
• Synchronous Digital Hierarchy (Sdh)
• Copper
• Project Management
• Fttp
• Geographic Information Systems (Gis)
• Osp
• Sdh
• Map Info 12.5
• Fiber Optics
• Google Earth
• Cramer
• Fttn
• Small World
• Ftth
• Feasibility (Fiber and Copper)
• Qgis
• Etas
• Dwdm
• Gpon
• People Management
• Management
• Fttx