Khatherine Estrada

Product Operations Associate i @Maverick Payments

Calabasas, CA, US

As a Product Operations Associate I at Maverick Payments, I support the execution and optimization of operational workflows that drive the success of our payment products and merchant services. I collaborate cross-functionally with risk, compliance, support, and product teams to ensure our systems run efficiently and deliver a seamless experience for both high- and low-risk merchants- Manage and track operational tasks and deliverables using tools like Asana, ensuring timely execution and accountability across teams- Process and resolve internal help desk tickets, providing timely support to internal stakeholders and escalating technical issues when necessary- Partner with risk and underwriting teams to help onboard merchants and ensure compliance with regulatory and risk policies- Assist in refining operational processes through documentation, data collection, and feedback loops to improve scalability and reduce inefficiencies- Support product team initiatives by performing quality assurance checks, tracking product issues, and ensuring accurate implementation of new features or updates- Contribute to merchant support and communication efforts, helping ensure merchants receive accurate and prompt responses to product or service-related questions.

University of California, Los Angeles

Bachelor of Science - BS