Khatherine Estrada
Product Operations Associate I @ Maverick Payments | Supporting High-Impact Payment Solutions | Cross-Functional Ops
- Role
- Product Operations Associate i at Maverick Payments
- Location
- Los Angeles, CA, US
- LinkedIn followers
- 500 followers
About Khatherine Estrada
As a Product Operations Associate I at Maverick Payments, I help streamline payment…
Experience
Product Operations Associate i
Jun 2025 — Present · Calabasas, CA, US
As a Product Operations Associate I at Maverick Payments, I support the execution and optimization of operational workflows that drive the success of our payment products and merchant services. I collaborate cross-functionally with risk, compliance, support, and product teams to ensure our systems run efficiently and deliver a seamless experience for both high- and low-risk merchants- Manage and track operational tasks and deliverables using tools like Asana, ensuring timely execution and accountability across teams- Process and resolve internal help desk tickets, providing timely support to internal stakeholders and escalating technical issues when necessary- Partner with risk and underwriting teams to help onboard merchants and ensure compliance with regulatory and risk policies- Assist in refining operational processes through documentation, data collection, and feedback loops to improve scalability and reduce inefficiencies- Support product team initiatives by performing quality assurance checks, tracking product issues, and ensuring accurate implementation of new features or updates- Contribute to merchant support and communication efforts, helping ensure merchants receive accurate and prompt responses to product or service-related questions.
Education
University of California, Los Angeles
Bachelor of Science - BS
2018 — 2022
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