Khanzada Fahid Khan

About Khanzada Fahid Khan

Experienced remote Field Operations Manager and Leader with a demonstrated history of working in the retail & service industry. Skilled Operations Leader, with Analytical Skills, Microsoft Expert, Coaching, Mentor & Sales. Strong operations solution oriented professional with a proven track record of success.

Experience

1. Learning & Quality Operations Manager

   Amazon

   Jun 2021 — Present · Stockton, CA, US

   Supporting all safety programs and OSHA compliance to ensure a safe work environment for all associates and managers· Leading and developing a team of 3-7 Area Managers (front-line supervisors) and 100-300 hourly associates by embodying Amazon’s Leadership Principles· Acting as the primary information source for the team, maintaining compliance and consistency, and taking corrective action when needed· Mentoring, training, and developing teammates for career progression, performance improvement, and recognition purposes· Creating, communicating, and maintaining quality control policies and standard work procedures to Area Managers and associates · Proactively identifying and leading process improvement initiatives using Lean tools to delight customers· Building and delivering productivity plans by reviewing work forecasts, determining productivity requirements, and partnering with other Operations Managers to balance labor· Evaluating performance objectives and metrics to determine inbound or outbound productivity requirements to achieve customer time, accuracy, and quality expectations· Partnering with other managers to share best practices across shifts and the networkWe are committed to developing a diverse workforce and we are even more committed to working with you to make that happen. Depending on the type of job, you will be required to engage in physical warehouse activities with or without reasonable accommodation. These activities include the following: · Lifting and moving material up to 49 pounds each· Bending, lifting, stretching and reaching both below the waist and above the head· Frequent walking in the building and around area; facilities are over a quarter mile in length· Standing and walking for up to 10-12 hours a day· Ascending and descending ladders, stairs, and gangways safely and without limitation

Education

• San Joaquin Delta College

  Associate's degree, Liberal Arts and Sciences/Liberal Studies

  2003 — 2006

• California State University-Sacramento

  Bachelor's degree, Business Administration and Management, General

  2008 — 2010

Skills

• Communication
• Team Building
• Management
• Hiring
• Business Process Improvement
• Customer Satisfaction
• Training
• Recruiting
• Customer Experience
• Team Management
• Retail
• Leadership
• Data Analysis
• P
• Forecasting
• Sales Management
• Customer Service
• Strategic Planning
• Performance Management
• Microsoft Word
• Team Leadership
• Public Speaking
• Strategy
• Inventory Management
• Inventory Control
• Coaching
• Analysis
• Business Intelligence
• Microsoft Office
• Sales
• Powerpoint
• Microsoft Excel
• Operations Management
• Process Improvement