Khan Shagufta
Customer Retention Manager
- Role
- Customer Retention Manager at iGaming
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Khan Shagufta
CRM & Retention Marketing professional with 10+ years of experience in iGaming…
Experience
Customer Retention Manager
Jul 2021 — Present · IN
Leading the 360 role of Marketing to drive the complete marketing plan for Retention & growth of the revenue.• Interacting with creative team for defining the design and content of the promotional banners, email & Push notifications for each of the campaign.• Working closing with the tech team for introducing new features on site to make the UI more consumer friendly.• Responsible for the QC of the new features added to the platform specially the customer promotion and retention part.• Creating and Managing Campaigns on Facebook platform along with creating detailed campaign wise reporting.• Working on the Internal CMS platform for the campaign management.• Generating the daily and weekly reports on the campaign performance and the ROI.• Using BO as the tool to create and manage campaign along with the performance report.
Education
University of Mumbai
Bachelor’s Degree
2009
Skills
- Customer Relationship Management (Crm)
- Market Research
- Crm
- Digital Media
- Management
- Social Media Marketing
- Online Advertising
- Team Management
- Business Development
- Digital Marketing
- Mobile Applications
- Mobile Devices
- Product Management
- Strategy
- User Experience
- Marketing Strategy
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