Khandis B.
Claims Team Manager | Management| Claims| Training| Absence Management| Short-Term Disability
- Role
- Supervisor, Absence Claims Management at Guardian Life
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Khandis B.
Process-focused operations leader with 7+ years of experience in short-term disability…
Experience
Supervisor, Absence Claims Management
Dec 2024 — Present
Manage department staff, including performance and career development, while ensuring operational objectives are met.• Manages STD team’s workload and defines goals to optimize efficiency and performance• Promotes best practices with the team to enhance operational efficiency• Partners with clients, brokers and other third parties to streamline processes and mitigate risk• Acts as point of contact for complex client issues/concerns to resolve timely• Monitors various reports to ensure policies and procedures are followed as outlined by the business• Conducts regular coaching sessions with team members to ensure quality output
Education
Johnson C. Smith University - JCSU
Bachelor of Arts (BA)
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