Khammoon Somchit
User Support Coordinator - Software & Hardware Specialist @Eversheds Sutherland
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WORK HISTORY
User Support Coordinator - Software & Hardware Specialist @Eversheds Sutherland
San Diego, CA, US
In charge of the west coast offices.•Citrix Cloud admin, test pilot groups, deploy and troubleshoot.•Providing Tier 3 support to end-users and tier 2 support to global•Perform network upgrade on switches and firewalls. •Google Enterprise Admin. Creating accounts, managing, and setting permission.•Coordinate, setup, and support War Room.•Serves as a liaison between the user population and IT staff to ensure that user impact is considered in IT decisions•Resolves issues and handles requests escalated by the help desk and upper management•Troubleshoot IT issues, including software, software installations, applications, document imports, connectivity issues, etc•Consult with IT staff and/or vendors in addressing IT issues•Support three offices on the west coast •Participates in the on-call rotation to provide after-hours support•Maintains technical expertise on all standard firm software. •Set up Video and audio conferences via WebEx, Blue Jean, Ring Central, and Skype. •Software admin, in Mimecast, Duo, SHI, Server Manager, Ring Central Phone, Footprint, iManage, SCCM, Active Directory / BitLocker, PROXY Pro Master, Prosperoware Milan, FTP - WS_FTP Server, Citrix Shadow/Workflow/ AirWatch, Google Enterprise, Workflow.
EDUCATION
San Diego State University
Bachelor's degree, Management Information Systems
SKILLS
ABOUT KHAMMOON SOMCHIT
Goal-oriented and results-driven professional with over a decade of experience in the Information Technology field. I possess a deep understanding of both business objectives and technological requirements, enabling me to effectively align technology initiatives with overarching business goals. My success lies in optimizing operational efficiency and driving significant cost savings. For instance, I spearheaded initiatives that resulted in over $100k in revenue savings for a company. Additionally, I am proficient in vendor management, strategic outsourcing, and implementing cutting-edge technology solutions to enhance business performance.
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