Khammoon Somchit

About Khammoon Somchit

Goal-oriented and results-driven professional with over a decade of experience in the Information Technology field. I possess a deep understanding of both business objectives and technological requirements, enabling me to effectively align technology initiatives with overarching business goals. My success lies in optimizing operational efficiency and driving significant cost savings. For instance, I spearheaded initiatives that resulted in over $100k in revenue savings for a company. Additionally, I am proficient in vendor management, strategic outsourcing, and implementing cutting-edge technology solutions to enhance business performance.

Experience

1. User Support Coordinator - Software & Hardware Specialist

   Eversheds Sutherland

   Aug 2019 — Present · San Diego, CA, US

   In charge of the west coast offices.•Citrix Cloud admin, test pilot groups, deploy and troubleshoot.•Providing Tier 3 support to end-users and tier 2 support to global•Perform network upgrade on switches and firewalls. •Google Enterprise Admin. Creating accounts, managing, and setting permission.•Coordinate, setup, and support War Room.•Serves as a liaison between the user population and IT staff to ensure that user impact is considered in IT decisions•Resolves issues and handles requests escalated by the help desk and upper management•Troubleshoot IT issues, including software, software installations, applications, document imports, connectivity issues, etc•Consult with IT staff and/or vendors in addressing IT issues•Support three offices on the west coast •Participates in the on-call rotation to provide after-hours support•Maintains technical expertise on all standard firm software. •Set up Video and audio conferences via WebEx, Blue Jean, Ring Central, and Skype. •Software admin, in Mimecast, Duo, SHI, Server Manager, Ring Central Phone, Footprint, iManage, SCCM, Active Directory / BitLocker, PROXY Pro Master, Prosperoware Milan, FTP - WS_FTP Server, Citrix Shadow/Workflow/ AirWatch, Google Enterprise, Workflow.

Education

• San Diego State University

  Bachelor's degree, Management Information Systems

Skills

• Windows
• Cisco Switches
• Microsoft Office
• Remote User Support
• Printer Support
• Norton Ghost
• Windows 10
• Troubleshoo
• Infrastructure
• Cisco Routers
• Srx Firewall
• Web Applications
• Computer Hardware
• Laptops
• Service-Level Agreements (Sla)
• Active Directory
• System Center Configuration Manager (Sccm)
• Data Center
• Window Xp
• Documentation
• Dell Computers
• Microsoft Products
• Technical Support
• Domain Name System (Dns)
• Hardware Diagnostics
• Office365
• Communication
• Software Installation
• Troubleshooting
• Sccm
• Project Management
• Networking
• Information Technology
• Printers
• Domain Migrations
• Windows Xp
• Help Desk Support
• Blackberry Enterprise Server
• Vpn
• Customer Service