Khamarjahan Shaik
working at Infosys
- Role
- Associate Consultant at Infosys
- Location
- Bengaluru, IN
- LinkedIn followers
- 500 followers
About Khamarjahan Shaik
A System Administrator responsible to assist in the delivery of systems and applications…
Experience
Associate Consultant
Jun 2025 — Present · Karnataka, IN
Windows Server Administration: Installed, configured, and maintained Windows Server 2016, 2019, and 2022 in both physical and virtual environments. Windows Server OS Support & Upgrades: Provided end-to-end support for Windows Server environments, including patching, troubleshooting, and performance optimization. Led OS upgrades from Windows Server 2016 to 2019 and 2019 to 2022, ensuring seamless transitions with minimal downtime. Cloud & Virtualization Management: Managed cloud infrastructure across GCP, Azure, and AWS, including vNet/VPC creation, account setup, and decommissioning. Incident & Major Incident Management: Resolved daily incident tickets, service requests, and change requests via ServiceNow. Troubleshot and restored service for major incidents (MIs), collaborating with global datacentre teams. Root Cause Analysis (RCA): Led root cause investigations for recurring production issues, implementing solutions to prevent future disruptions. Resource & Performance Management: Optimized VM resources by managing disk space, RAM, and CPU allocations, ensuring system performance. Decommissioned outdated servers to streamline infrastructure. Ticket Monitoring & Resolution: Proactively monitored and managed ticket queues, ensuring timely updates and resolutions within SLA requirements.
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