Khalil R.
Aspiring Site Manager | Data Driven Decision Maker | KPI Focused Operations
- Role
- Shift Lead at DoorDash
- Location
- Washington, DC, US
- LinkedIn followers
- 500 followers
About Khalil R.
Results driven operations and customer experience professional with 7+ years in fast…
Experience
Shift Lead
Jun 2023 — Present · US
Owned shift operations, including warehouse and light-prep kitchen workflows, ensuring safety, cleanliness, and consistent quality — while maintaining accountability for inventory, equipment, and company assets. Ensured high-quality order fulfillment, executing orders accurately, managing substitutions through clear customer communication, and facilitating smooth Dasher handoffs to delight customers and minimize issues.Led and supported Operations Associates throughout shifts, ensuring team productivity and safety, serving as the escalation point for operational challenges, and modeling “One Team, One Fight” values. Contributed operational improvements by collecting frontline insights and recommending process enhancements to elevate safety, quality, and customer experience at the site level.
Education
Friendly High School
High School Diploma
Bowie State University
Bachelor of Business Administration - BBA, BUSINESS, MANAGEMENT, MARKETING, AND RELATED SUPPORT SERVICES
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