Khalil R.
Senior Collection Manager @Commercial Collection Consultants, Inc
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WORK HISTORY
Senior Collection Manager @Commercial Collection Consultants, Inc
San Antonio, TX, US
Managing active collection files Contacting debtors by phone, email, and written demand Skip tracing and investigative work Logging activity, arranging payments, and escalating files when necessary Coordinating with management on legal referrals and account strategy Conducting outreach to potential clients via phone, email, or other approvedchannels Generating new business opportunities through prospecting and leadqualification Supporting proposal generation and follow-up with prospective clients Maintaining detailed records of sales activities and client interactions
EDUCATION
University of Phoenix
Supervisor Development Program
ABOUT KHALIL R.
Operations and collections leader with more than a decade of experience managing high-performing teams and improving portfolio performance across commercial and consumer accounts.Experienced in leading call center operations, recovery strategy, and end-to-end Order-to-Cash processes including dispute resolution, delinquency management, and payment negotiation.Proven ability to drive operational efficiency through KPI management, process improvement, and cross-functional collaboration with finance, legal, and customer success teams.Known for balancing strong recovery performance with positive customer outcomes while leading teams of up to 80 employees in high-volume operational environments.
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