Khalil Pratap

About Khalil Pratap

I bring over 21 years of rich experience in the payments and financial services sector, where I have consistently driven growth and innovation. My journey has been characterized by successful sales, strategic partnerships, and efficient client onboarding. Having worked extensively in Singapore and India, I have developed a keen ability to build and sustain robust customer relationships.I am deeply passionate about fostering customer relationships, business development, and delivering transformative initiatives. My approach is hands-on, focusing on creating scalable and profitable solutions tailored to the diverse needs of clients across APAC.Leading high-performing teams, sales & business development, stakeholder management, and managing complex projects are my core strengths. I prioritize customer satisfaction and ensure that our solutions exceed expectations. I am committed to lifelong learning, having enhanced my skills through leadership and project management programs at Harvard and the Indian Institute of Management. My goal is to leverage my extensive experience to foster continued success and growth in the financial services industry.#Sales & Business Development #Customer Relationship Management #Client Onboarding and Implementation #Strategic Partnerships #Revenue Growth #Project Management #Team Leadership

Experience

1. Head, Leader Implementations (Client Onboarding Services) - Singapore, Hong Kong & Taiwan

   American Express

   Aug 2019 — Present · SG

   In this leadership role, I represented the APAC Implementation/Commercial Onboarding function. I was part of the GM\'s leadership team for Singapore, Hong Kong, and Taiwan, leading a team of Project Managers working closely with our Sales & Account Management Teams. We managed the setup, testing, deployment, and post-launch activities for customers, ensuring their needs were met with high satisfaction. I was responsible for PRSA and audit checks across three markets, maintaining compliance, and updating SOPs. Additionally, I built and managed relationships with internal stakeholders, motivated my team, and drove high engagement through regular feedback and development plans.

Education

• Indian Institute of Management Raipur

  Project Management

• MMK College of Commerce & Economics

  Bachelor's degree, Business/Commerce, General

  1997 — 2001

• Pillai Institute of Management Studies and Research

  Masters of Management Studies (MMS), Marketing

  2001 — 2003

Skills

• Expense Management
• Strategy
• Team Management
• Customer Relationship Management (Crm)