Khalid Syed
Sr. Program Manager | AI & Automation Strategy | Customer Experience
- Role
- Sr Program Manager at Dell Technologies
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Khalid Syed
Results-driven Program Manager with 10+ years leading enterprise AI, automation, and customer experience programs. Known for simplifying complexity, aligning stakeholders, and delivering measurable results. Delivered $18M+ in margin gains through finance optimization🤖 Drove AI adoption, diverting 850K+ calls and improving CX by 15% Multiple top-performer awards including Presidents Award at Dell
Experience
Sr Program Manager
Mar 2023 — Present · Houston, TX, US
Presidents Award Winner for delivering $18M in margin impact through advanced GAAP analysis and optimization.• Led data-driven initiatives improving margins by 11% across business units.• Directed cross-functional teams in strategy execution, translating long-term vision into actionable, high-impact plans.
Education
The University of Texas at Austin - The Red McCombs School of Business
Master of Business Administration (M.B.A.)
Case Western Reserve University
Bachelor's degree
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