Khalid Abdullahi

Computer Science Student at the University of North Carolina at Charlotte | Concentration in Web/App Development and Software Engineering

Role
Technical Support Engineer at Ervin Cable Construction LLC
Location
Raleigh, NC, US
LinkedIn followers
500 followers
Information TechnologyView LinkedIn profile

About Khalid Abdullahi

As a first-year transfer student at the University of North Carolina at Charlotte, I am…

Experience

  1. Technical Support Engineer

    Ervin Cable Construction LLC

    Feb 2024 — Present · TN, US

    Troubleshot AF and DF fiber issues with OSP technicians, escalating to ISP teams for hut-related outages.• Monitored network connectivity using PON Status and escalated unresolved TCP/IP and OSI model layer issues to ISP teams.• Utilized FMS Map to trace routes across the fiber network, ensuring accurate identification of network device connection points.• Coordinated directly with field teams to restore services, contributing to improved network uptime and reliability.

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Khalid Abdullahi — Technical Support Engineer at Ervin Cable Construction LLC in Raleigh, NC, US | Unifers