Khalid Gudaal

Forecast Support Specialist @思科

Cisco, London – Forecast Support Specialist Provided end-to-end support for forecasting operations across Cisco’s AM Portfolio, with a focus on testing forecasting tools and ensuring forecast accuracy for the EMEA and APJC regions. Supported sales leaders during a business-critical period with hands-on user support, data updates, and tool evaluation.Key Achievements and Responsibilities:Tested and evaluated two forecasting platforms (Clari and Aviso), contributing to the deployment of Cisco’s Next Gen Forecast system.Provided off-hours and white-glove support via Webex, including running office hours 2–3 times per week and responding to queries in real-time.Conducted daily testing to ensure pilot would become a success, making sure aligning forecast figures matched on the platforms.Created user-facing documentation, FAQs, and training materials to support onboarding and adoption of new tools.Gained hands-on exposure to predictive analytics, conversational intelligence, and AI forecasting insightsCollaborated with global teams across multiple time zones, demonstrating adaptability, clear communication, and a detail-oriented approach.