Khalid Dini

Technical Product Support Specialist @PAR Technology

Responding to platform configuration, networking, and integrations support tickets from an inbound queue via email and leveraging video remote session for advanced trouble shooting. •Investigating and troubleshooting application level internal and external customer issues related to the Punchh marketing platform. •Accurately reviewing and prioritizing customer business needs for marketing campaigns, segments and other platform features and Where required, flexible to addressing critical after-hours customer issues and over time as needed. •Experienced in troubleshooting/understanding via API calls and POS log files and understanding of networking concepts and protocols: DNS, TCP/IP, HTTP/CSS, DHCP, VPN, firewall, including knowledge of SMTP, web services, email services, SNMP, and FTP as well as proficient in Windows Server operating systems, file structure, registry, and event logs and a strong understanding of security concepts. •Utilizing exceptional troubleshooting skills and understanding of technical support principles and ability to troubleshoot moderate to highly complex issues. •Knowledgeable in Android or Apple Mobile App Support and in marketing softwares, loyalty programs, and digital marketing campaigns as well as POS (Point of Sale) Technical Support (Aloha, Micros, Brink) and experienced in Product Integration in Online Ordering, Text/SMS, and Kiosks.